WOW! Email Settings and Support Guide

A handy reference guide to WOW! (Wide Open West) ISP email, account log in, settings, speed test, and support. WOW is the sixth largest cable operator in the United States. In 2012, it acquired the cable company Knology.


check your @wowway.com or @wideopenwest.com email

Log into your Wowway email:
WEBMAIL LOG IN

Email settings for WOW!:

The settings below apply for both @wowway.com and @wideopenwest.com accounts:

Username Your email address (including the @ portion)
SMTP server Server: mail.wowway.com
Port: 587
Security type (if prompted): none
Authentication: Yes
IMAP server Server: mail.wowway.com
Port: 142
Security type (if prompted): none
POP server Server: mail.wowway.com
Port: 110
Security type (if prompted): none

Email settings for Knology:

These settings apply if you have an old @knology.net email account.

Username Your email address (including the @ portion)
SMTP server Server: smtp.knology.net
Port: 25
Security type (if prompted): none
Authentication: Yes
IMAP server not available
POP server Server: pop3.knology.net
Port: 110
Security type (if prompted): none

pay your wow bill

Here's every way that you can pay your residential WOW! bill online.

wow! modem information

Can you use you own modem with WOW?

Yes you can! WOW! charges residential customers a fee to lease a modem. Depending on your internet package, you may be able to avoid that fee by using your own modem instead.

WOW! internet uses cable technology, and you will need a DOCSIS 3.0 or DOCSIS 3.1 cable modem if you want to use your own.

DOCSIS 3.0 modems have a feature called channel bonding to increase speeds. If you have WOW's lowest tier 100 Mbps plan, you can get away with 8x4 bonding. If you have the highest tier 1 Gig plan, look for a modem with 32x8 bonding.

If you have a modem lying around from another provider, you can always plug it in to see if it works, but be aware that DSL modems aren’t compatible with WOW. But even if you have to buy one, you can usually quickly recoup the cost and save money in the long run. For example, a Netgear DOCSIS modem with 300 Mbps speeds will run you about $55.

You can refer to WOW's modem compatibility guidelines to learn more.

Where can I buy a WOW-approved modem?

WOW doesn't publish a list of recommended brands, but any modem from a quality brand like Arris, Motorola, or Netgear that has the required specifications and speed rating should work well for you.

Top-rated DOCSIS 3.0 modems on Amazon

What is the difference between a modem and a router?

Modems are also known as gateways, and may also have dual functionality as a WiFi router. A router and modem aren’t the same thing. A modem provides connectivity to your internet service provider, while a router distributes that internet connection to the devices in your home over WiFi or ethernet. Many DOCSIS modems are dual-functionality and include WiFi capability, but many do not.

If you want to upgrade your WiFi, you don’t have to replace your modem. Simply purchase any WiFi router that you want, and plug it into an ethernet port on your modem. If your modem includes WiFi functionality, log into the modem using the admin credentials and turn off the WiFI antenna. You can then switch to the improved WiFi service provided by your new router.

Which WiFi router should I use with WOW! internet?

You can use any WiFi router with WOW by plugging it into the ethernet port of your modem. (The ethernet port will supply internet connectivity to the router.) The router doesn’t need to be WOW-approved.

There are a huge selection and variety of routers available. Check the various review sites for advice about which is best for your situation. You can also start by browsing the top-reviewed routers on Amazon.

Top-rated WiFi routers on Amazon

Which DNS servers should I use with WOW! internet?

You can use any public DNS servers that you like. In fact, it’s often a good to not use the DNS provided by your internet service provider, because it’s a common practice for ISPs to use their DNS service to inject ads.

Which public DNS service should you use? There are several to choose from. Another benefit is that many of these services provide you with additional security blocking access to known malware sites.

wow speed test and outage check

Experiencing slower than expected internet speeds? Start diagnosing the problem by running a speed test. Try one of the free public speed test sites below.

Is WOW! Internet currently down?

You can first check to see if there are any maintenance advisories reported by WOW.

If there aren't any, try rebooting your router and modem.. After that, if you still can’t access your WOW! services, you can check Down Detector and Twitter to see if other WOW! customers are reporting problems:

wow customer support phone numbers

Wowway Email FAQs

What is the attachment size limit for Wowway email?

The maximum size of attachments with your Wowway email is 25 megabytes (MB).

This limit is the total file size of all attachments on one email. If you need to send multiple files that add up to more than 25 MB, try sending one attachment per email, or compress the files. In Windows, right click the file, select Send to, and then click Compressed (zipped) folder.

Keep in mind that some spam systems filter out .zip files. Another alternative is to send your files with a cloud service such as iCloud or Dropbox.

What is the inbox size limit for Wowway?

The total mailbox size of your Wowway email account is 10 GB. That’s the cumulative size of all the subfolders, such as the inbox and sent folders.